19th January 2009 - 4th October 2009

Assigned to Staffordshire County Council working to repair and improve a failing software systems.  The systems were ITBM Touchpaper and LANDesk Management Suite.  The ITBM system was used for logging support activities, but is capable of so much more, i.e. Asset monitoring, configuration management and impact analysis.  The LANDesk suite was used for remote desktop activities and imaging, but again could be used for so much more, i.e. Asset tracking, license monitoring and compliance and when used together with ITBM was able to give a real time impact analysis.  I successfully integrated the two systems, trained staff and documented the integration procedure allowing for on going maintenance.  There was an immediate benefit to the help desk whereby they could remote desktop from the call logging system.  The database that ITBM and LANDesk were using was at fault for several reasons.  These included client version software, server performance, database corruption  and various client inventory scan problems.  I was able to build and configure a test system whereby I could test different scenarios, train staff and tailor the systems for the environment.

7th July 2008 - 2nd October 2008

Assigned to South Shropshire Housing Association a division of Shropshire Housing Group LTD performing day to day support tasks from simple account lockouts to creating backup visual basic job schedules in SQL Enterprise manager. I am not under contact conditions so am able to move instantly. SSHA are running a Windows 2003 infrastructure with a combination of Windows XP desktop and laptop clients along with 70 - 80 Citrix terminals. There are also two remote offices and several remote sites. Each location is setup with a VPN connection to the main SSHA network including a permanent connection at each of the remote offices.

9th June 2008 - 4nd July 2008

Assigned to Total Response LTD a division Shropshire Housing Group to fully incorporate their PDA devices and the software designed for TRL for their gas servicing operations. In4systems who are responsible for the Promaster suite which TRL use to monitor assets for all the properties they are responsible for. The Promaster suite has a section dedicated to gas servicing. This allows the use of handheld PDA devices running Windows Mobile to compile and print certificates on the move. These certificates are saved locally and wirelessly synchronised with database using Wi-Fi technology. I was responsible for engineering the handheld software to be fully compatible with the TRL system, including site visits with the gas engineers to fully understand the difficulties faced,

28th April 2008 - 6th June 2008

Assigned to Meres and Mosses Housing Association a division of Shropshire Housing Group to help with moving premises. Organise the design and installation of cabling and connection points for the telephone and computer network as per the floor plan. Also route the cabling back to a room designated for the patch panels and the servers. Also work with the Telephone supplier and the ISP to move the various systems over to the new premises. Setup a permanent VPN for both the telephone and computer network between MMHA and SSHA.

July 2007 - April 2008

Setup this business. Started out with the idea of running a portable appliance testing (PAT) business and put all my efforts into this. After completing several PAT services there just wasn’t sufficient work to continue.

November 2003 - June 2007

Employed by Cap Gemini on the ASPIRE project working on the development domain of the Inland Revenue (HMRC). Mainly involved in the support of 6000+ UK users. Supported remotely and locally on various development applications. During this time I spearheaded the creation of Microsoft Installer Packages within the desktop support department saving the department many hours installing and configuring software. These install packages that could be installed securely by multiple users on request by the use of a secure administration account.  Responsible for creating a multitude of visual basic programs. These programs could be used by both administrators and users alike to quickly and easily change configuration settings.

May 2001 - November 2003

Employed by Electronic Data Systems PLC (EDS) within a similar department solely installing and configuring the Cool:Gen suite. Starting with Cool:Gen 5, Oracle 8, Tuxedo 6, Visual C++ 5 and upgrading to Cool:Gen 6, Oracle 817, Visual C++ 6 and Tuxedo 7. Installing and configuring local Oracle databases and configuring Cool:Gen via middleware and environments. Also installing and configuring the runtime/tester environments and configuring the system to use remote databases.